Terrible service! Use Amazon or the La Mirada location instead!
The last FOUR times I placed an online order for delivery or pickup, the order was wrong each time despite clear instructions. The first two times, I just decided to live with it. The third time, I had no use for the incorrect item and so came in and after the manager initially argued with me (despite the fact that it was their mistake), she finally substituted another item that was similar and higher cost, and so I was willing to let it go.
Since then, I've tried only ordering from the La Mirada location, and they did MUCH, MUCH better, never getting any of my orders incorrect, but today,, we needed something that they didn't have but this location did, and so I tried rolling the dice on them again, and they messed it up yet again, despite clear instructions in what I was willing to accept as substitutes.
And I was also left on the phone on hold for over ten minutes before I finally got to talk to that same manager that tried to argue with me but who wouldn't send someone to correct their mistake, instead asking me to take time out of my schedule instead.
Terrible customer service. DO NOT SHOP HERE!
