Patricia Ortiz11 days agoFrom
Waited over 20 minutes to get help in the drive thru. They wouldn't notice me even though I was trying to get their attention.
I think the employees at this location are very disrespectful with people's time, and also inefficient.
The lady Michelle was charging me $50 for my prescription, so I asked her why. Then she realized that she didn't apply my insurance to it. Thank God I asked, because I would have paid the $50 since I need my medicine.
I have had similar issues here before. The same lady Michelle wouldn't check my insurance so I had to go home without my medicines until I called them and someone else fixed my problem that they lady in the drive thru couldn't double check even though I insisted about my insurance number.
Sean G. Rosenstock11 days agoFrom
I have only visited this location for their curbside pickup option, so I cannot say anything about inside the store. However, from my interactions with staff so far, this location is very good. Everytime I have ordered from here, it is filled within minutes..maybe I have just been lucky about the timing of my requests. And when I arrive and notify the store, a staff member shows up within a couple minutes and I am on my way. Staff is friendly and prompt, and the experience had always been easy and safe.
jojospeechy “jojospeechy”11 days agoFrom
I unfortunately have to agree with the other negative reviews regarding pharmacy staff. There is only one very nice pharmacy technician. I wish I could remember his name. The rest of the staff ignores you as you are in the drive thru. They are never friendly. They come across as though they are upset that you are bothering them. It's clear they are understaffed and overworked, but a nice smile and a hello go a long way in customer service. One of the managers has no people skills. He had to help a cashier when the cash register was not working properly. He was unfriendly, didn't acknowledge the customer, and came across very angry. District management needs to come in and do an overhaul on this store and teach them about customer service. The lines are always too long and allow customers to stand in line for a very long time without calling for a 2nd cashier. It is infuriating. I quit using the pharmacy. I Have previously boycotted this Walgreens due to very poor customer service. I unwillingly ended my boycott, due to the convenience of the location.
Main location20901 Devonshire St Chatsworth California 91311 US(818) 341-4339
