Made an appointment to get my mom’s car oil changed. Showed up a few minutes early. The man who checked me in was very nice and helpful. He informed me that because I made an appointment, it shouldn’t take more than an hour. A little more than an hour and a half passes by, so I decided to ask them how much longer it would be. Personally, I didn’t find my tone to be rude or aggressive but the man I spoke to was a little snappy. They’re busy, I get it. A lot of cars to work on, so maybe they’re stressed out idk. After speaking with them, the car was done within the next 20 minutes. And they didn’t even reset the oil maintenance setting.
I understand they’re busy. I get that. However, learn to give out appropriate wait estimate times. I was told it would be under an hour, but I waited 2 hours. 3 stars because the intial man I spoke to was very helpful and nice. It is Walmart, so don’t expect great service.
