Cindy Mcgilla month agoFrom
Yelm Auto Center is really incompetent. Both with customer service and ability to get you in and out within a reasonable period of time. Even if you show up right when they open at 7am, it still takes over 2 hours to complete a simple rotate and balance of your tires. I drove all the way from Olympia at 5 pm rush hour traffic once only to have them tell me they had no time to do it, and yet they weren't closing until 7pm.
Okayama Peacha month agoFrom
Went to swap summer tires for winter tires, they broke the bead on 1 summer tire when removing. Techs stated they were unaware I wanted to keep the tires and weren't careful when unmounting the summer tires. Techs stated communication between people at register and what techs in shop get is often poor. Asked how to fix the situation, service manager (Robert) actually made it seem like it was my fault for expecting them to not mess up. This was a 31/10.5r15 on a 15x8 wheel for reference. A simple "sorry" would have sufficed and would have liked something along the lines of "take a cheap Chinese AT tire the same size, we will write it off" or "let me refund you the $100 you just spend for mount/balance since we messed up" or "have a free oil change". The techs are all nice/polite people and have never had any issues previously. I believe each of the techs I spoke with today to be more competent than the service manager (Robert).
Jonathan Strawna month agoFrom
Got an oil change and they did not install the drain plug correctly. Now it’s leaking all over my driveway.
Main location17100 WA-507 Yelm Washington 98597 US(360) 400-8066
