Yesterday I visited the Lincoln Walmart. In the self-checkout at 4:45 and 100 degrees outside. I was double charged for an item in the self check, but didn't realize it until after the transaction was complete.
I talked to the clerk and he agreed. He told me he could do nothing about it because the manager wasnt available and customer service was closed. He suggested I come back at another time to get the refund or wait for the manager to return. I spoke to a second clerk and she said the same thing. I asked him to contact the manager to come take care of the situation and he told me he couldn't.
I tried the number listed for the store and pharmacy and it just rang endlessly.
I ended up waiting with perishable groceries until almost 5 before the manager showed up and was very rude when I explained the situation, gave no apology and made excuses to justify the closure.
There were other customers who were waiting as well.
This is awful customer service and a store should never have this happen. Someone should always be available, especially during busy hours.
I have been coming to the store for many years and never had a problem like this.
This person does not have proper management skills and should learn proper customer service and communication skills.
