TLDR: Great experience from beginning to end! It started with a free in-home consultation. We needed to replace an aging furnace/heat-pump and upgrade to AC. Our home has a vaulted ceiling and lot of windows facing SE so we get a ton of heat on the warm summer days. We don't have air supply or return up high in that space so we needed a solution. I'm a picky customer who has opinions, asks a ton of questions, and has high expectations. Charles spent a lot of time talking through the options with me and then delivered a good estimate. I obtained two other estimates, including one from a company I've used (and liked) before, but WES had the best solution, price/value, equipment, and I had high hopes for the quality of the work based on my experience with Charles. The WES office was awesome. They handled the permits, sent me detailed emails about the required duct tests and inspections and handled everything professionally. The installation was a genuine pleasure! JJ, Riley, Jordan, Karen and the whole team were so good. They talked through the plan for the work at the start, kept me up updated and got the work done. It was nice to see a crew that worked so well together. We had one or two minor hiccups (as happens with all jobs) but they handled them so well, kept their cool, listened to my concerns and did the right thing. Overall, I had a great experience. Charles set my expectations pretty high and the install crew exceeded them. I highly recommend WES.
