Steven24 days agoFrom
Used the automated pay system to pay my bill and it took my money twice. Even with a conference call from my bank and offering to bring them a bank statement, I dint get my money back from the water company. Said there was nothing they could do. I even had the conformation number from my payment. Staff was unwilling to offer any help in any way. Now I have to file a dispute with the water company and my money will not be returned for weeks if at all. Sad! Very Sad!
Alina Lynch24 days agoFrom
Having to deal with Carolyn in customer service is a terrible experience. She is nothing but rude and unhelpful. It’s actually shocking.
I can’t believe she still has a job in customer service, her manager needs to be notified.
Kelly Townsend24 days agoFrom
Washington Water Service was very helpful to me when I had a water leak. They sent a representative immediately when I couldn’t find my water shut off for the repair, and were helpful with adjusting my bill due to the leak.
