Waters Plumbing Heating & Air

We usually use a different plumber, but we needed one out ASAP. So we called Waters plumbing. They were booked for the day, but said they could come out “after hours” at an additional rate. I gave the OK told her we wouldn’t be their and you will need two 100 foot snakes for the job. I asked her about prices. I said we just needed it snaked to 150 feet. She said we have a regular time fee and an over time fee, it would be under $200.00 with those fees if just snaking the project. I also asked for an estimate on what it would cost install a cleanout.

Plumber came by, knocked on our door and left. Called office back and told waters plumbing guy just left without doing anything. She said she forgot to tell him that we wouldn’t be their. She called him back and got him back on scene. Robert assessed the situation. I asked him if he brought two 100 foot snakes, he said no he didn’t know anything about that. The office forgot to tell him to bring the two snakes. So he left.

The office called me, used a different name then my own. I said “who”. She was like oops I called the wrong person. It’s been a long busy day.

The job happened on Tuesday. Apparently Robert the plumber at our house fixed the issue which I am happy about. But he never called back to say the job was completed or what was done.

Called office Wednesday in the morning and evening. They said Robert never turned in his paperwork so we don’t know if the job was done or what the charges are. We will have him call you ASAP. Wednesday night still no call.

Made same call Thursday morning & night. Same story.

Now Friday. 10:45 am Getting a bit annoyed. She said she will have him call ASAP. They still do not have his paperwork on the job turned in.

11 am he called. Explained what he did. Snaked the line to 125 feet and bill was $620! A lot more then the $200 office staff said it would be. What I needed was exactly what I said. Line snaked max 150 feet. Their was no other issues with the service call.

I asked him why didn’t he call me and let me know what happened with the job or was it fixed. He got annoyed with me and said your lines clean now & I am here and now talking to you so be happy.

He did not give me an estimate on the cost of the cleanout either like I had asked.

Still no invoice…

Pretty unsatisfied overall with waters plumbing, the plumber’s professionalism as well as office staff. Everyone seemed to have dropped the ball on this job. Thankful it’s fixed, but they quoted me wrong & customer service was severely lacking on this job. They have some good reviews, so not sure if I am a special case or this is how they normally work…

Update: 1:36 pm Friday. Laura or lorie called. Super rude. Said she faxed over the invoice. She explained what was written down in computer (clogged toilet). Told her that I never said that. Was the county’s main line, why we needed the 200 feet of cable. She said no record of that. I am lying. I will not change the price of the bill even with a recorded phone call between me and the lady who originally took my call. Charged me extra to go get the second roll of 100 foot tubing form the shop when I originally said they needed to bring it. So sad people have to be like this. People just don’t have integrity like they used to. You think in a small town like this people would treat people better. Well good thing is word spreads fast when someone rips you off.