Watson really got me out of a jam. I had attempted to switch a regular thermostat with a Nest. In the process, I lost power to the thermostat and lost cooling for the house.

So, I called at 6:45pm (on a Friday)and got right through to a technician. By 8pm I had Sam at my house. He was polite, fast and efficient. He communicated throughout the process and made sure to fix the problem and to get my Nest fully up and running.

Super happy and have a cool house tonight due to Watson.