Bad experience. Melissa never answers the phone. I called multiple times to schedule an appointment for the same day with no luck, so I went online and booked for the next day (you cannot do same day online.) I left work early and rushed down to Seattle, I missed the exit and sat in awful traffic. Not to mention the place is INCREDIBLY hard to locate. Its far off the street and there is only street parking. I walked up and down the road for 5 minutes. I tried to call 3 times and no luck (you can't leave a message either, the machine cuts you off after 2 seconds.) I arrived 6 minutes late. I waited for 10 minutes when another customer came in AFTER ME and was waiting too. We waited another 10 minutes. Melissa came out (after all we could hear was nothing but socializing and laughing) from the back room and asked if I was the 5:30. I said yes and started heading back. She stopped me and said the woman who CAME IN AFTER ME gets to go first and I can wait.. She told us she is "way behind because of an incident with another client" She also stated that that woman had been waiting longer than me which was not true. I declined and left. This was a GIANT waste of time and I needed this brow wax for my bridal shower, which I will not have time to get now. I desperately wish I made an appointment ANYWHERE else. She is unprofessional. I understand I was late but I was having brows and upper lip done, she could have offered just to do one service to account for the 6 minutes. Skip this place and go somewhere respectful of your time.
