Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I understand banks of hours of operations. However, I was really disappointed walking in at 4:25ish to set up a new bank account for my son and was turned away. I know just like everyone else, everyone wants to get home at a decent hour. The manager stated that it would take up to 45 min to an hour. The one banker they did have available was being used as a teller as they were short.
There were a total of 3 tellers (Young black woman, a Hispanic gentleman, the banker associate, and manager) and at this hour, I feel like it could of been managed. This was a teen account and I know the signing would be the nightmare, but we would of made it go smoothly. I was very irritated and disappointed at this service. It was not that busy as its closing time and there were two other people behind me!
I work as a truck driver, so I am barely home. My wife works in the hospital and works very long hours. 12-16 hour shifts Monday thru Saturday. So to get in some day time to set this up for our son was super important to us.
As a manager, would you feel the need to help or go the distance for your loyal customers. I will never go back to this bank, I have been with Wells Fargo over 15 years and this is the first time I have ever dealt with this kind of service.
I WILL NEVER BE BACK!!!
