Wells Fargo Bank

Primary Location

Main location5245 Pacific Ave Tacoma Washington 98408 US(253) 472-7075

Amenities

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

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Customer Reviews

2.5

3 Reviews

Luis V2 months ago

From

Go In to cash a check, the teller than proceeded to give me information about my check, stating that I can only withdraw a certain amount and the rest will have to be deposited and cleared, which I was okay with. She than continued to tell me that due some other issues I will have to wait 7 business days before the check can clear. I was presented with an option to either to the deposit the check into my account and wait 7 days or go to a check cashing location to cash the check and deposit it. Which I accepted. Due to bills being due and my account status I couldn't wait 7 days after I was told it would be 1 day. Now, here I am going to locations to cash my check which I cannot do, due to the fact the teller ran the check and it had a stamp on it. Which basically mean no other places can cash it because it was "ran" by wellsfargo. So now here I am having to wait 7 days, due to a tellers mistake, to get a check deposited. with being in a financial struggle because I was given wrong information, This is a huge deal, mistakes involving money should not be made especially with this pandemic. Worst experience ever and this will be my last. After everything is handled I will leave wellsfargo, good to know that 13 years of service means this little to them!

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Andrew Collie (Collie)2 months ago

From

Wow, didn't expect to feel so receipted as soon as I walked the door. Was greeted immediately, genuine smiles the whole time and just a great vibe while there. The teller wasn't just a teller doing a transaction and some else said have a great evening thanks ! All while simply doing a quick transaction. I've been in customer service as a server for years and they got it ! Its all about the feeling and the vibe the guest experience

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Sue Murphy2 months ago

From

I had to send a wire transfer to a business and it was a terrible time because the acct # was weird and the computer was not cooperate so I went home got new acct # walked in to let the person working with me the day before, Maria Marshall know that I had a new acct# from business, but I needed a appointment that would work, cause it was a timed sale. Maria remembered me from day before called me right over and began to work on it, three times computer froze up, so she rebooted everything and it finally went thru, she was so patient and persistent, it took an hour and she stayed on it till it was complete. I love that about Wells Fargo, they hire people who work hard to take care of us, the customer! Special thanks to Maria for her great work and attitude, she deserves a raise!

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