I'm very impressed. Friendly, Fast, Accurate, Fresh, Clean and In Stock - The things I expect when patronizing any business establishment whether to eat, buy tools or furniture, get medical care or any other reason. This Wendy's felt like the standard to which all stores worldwide should be evaluated.
I ordered a combo meal through the app. Every item was customized or had specific features greatly reducing the likelihood that my order would be accurate or timely. Wendy's support for making changes to my items is one of the big reasons it has no competition as my preferred fast food. Light mayo, extra lettuce, extra tomato, the largest soda: peach flavored mellow yellow zero sugar and a medium size fry along with free chicken nuggets for using mobile ordering. All 110% accurate. Yes, an extra 10% for giving me 3 pieces of lettuce and 3 slices of tomato compared to the standard 1 of each or the usual 2 I normally find when asking for extra.
I submitted my order in their parking lot (it's a busy store and the drive through line was way too popular). By the time I locked my car and approached the counter my order was nearly complete. The fries were so fresh i had to let them cool a bit and everything was correct the first time. I chose my table based on sight lines (it's a military thing) not on cleanliness as every table and customer area I checked was spotless. Even the most common disaster areas (the Coke Freestyle machines and the condiment/utensil table) were fully stocked and clean. I chose Wendy's in my travels today specifically for it's beverage selection. Every flavor and soda was working. I enjoy switching and mixing diet sodas for my refills
I have only 2 improvements. First, my ongoing Frosty challenge. They need to dispense colder, more frozen, so it's not half thawed by the time I finish eating. They used to come out thick, more like soft serve ice cream and less like milk. The 2nd improvement would be regarding cloning. This is my first trip to the Northwest. I've lived in Utah for the past couple of years and frankly it's a long drive from Salt Lake to Vancouver. If Wendy's could clone this store, it's employees and management for distribution it would make it a lot easier to enjoy this impressive and refreshing experience.
