David Vogel8 days agoFrom
Do not do business with this company in your time of grief. We had to put my pup down at the Pet Emergency off Division a couple weeks ago and this company was offered to us at a very stressful time by the emergency people at the time we were saying goodbye to my pup. Their customer service is awful. They don’t answer their phones promptly. I called one day and the call got dropped three times , one time I reached a guy who said he was just a driver. Today, they were to have delivered my dogs remains between 11 and 1pm. It’s now 2 and not a word from this place. They charged $350 for this cremation, and this is how they treat their grieving customers. I would never do business with them again, and would never recommend this place to anyone.
Mariah Meyer8 days agoFrom
I was very skeptical using this service as I don’t cremate my dogs, I bury them. We were heartbroken and scrambling to find an option that would work for the middle of winter. It was between this service and one other. We tried the one closest to us but they were so insensitive to our loss that we did not feel comfortable leaving our girl with them. We called this service and they were willing to get us in immediately. What stood out to us was that they did not take her and freeze her like trash. They performed the cremation immediately upon our arrival. They came to the car to help us move her with a nice gurney covered in a blanket. They handled her body gently and with great care. They referred to her by her name and as our loved one, never as the dog or the animal like the other place did. They offered to allow us to inspect the cremation chamber and witness them perform the cremation so we could be sure we would only receive her remains back. They didn’t hurry us while we said some last goodbyes. They were kind and empathetic. The grounds were beautiful; even in the middle of winter they maintained their cemetery immaculately. When we came to collect her ashes the next day they were ready with a high quality bag, an engraved wooden urn, and a card. While cremation is not what I wanted for my girl, when we had to make the decision that it was the only choice the employees showed her body the care and attention I would have wanted. I know we did right by her by using this service, and I cannot recommend them enough over the other services in the area.
Kasandra Turner8 days agoFrom
I unexpectedly lost my pet on 3/28/24 and this was my first experience with any pet loss period. We had our pup for almost 10 years and I came home from an appointment to find her passed away. I called my vet distraught and they gave me the phone number to West Coast. I called them and it went to voicemail and I left a message. It was 4:19pm. I was upset and crying but I repeated my contact information twice and still to this day NEVER got a call back. My husband came home and called a place that not only answered the phone - they came to pick up my pup within an HOUR. I held my girl for 2 hours after I found her until the other place showed up and took her. I have passed along my feedback to my vet and I hope they start giving that other number to grieving pet parents. What a horrible experience.
