Do Not Recommend - Bad Experience with Online Purchase
I bought a night stand and lamp from the West Elm website. The hardware for the night stand was defective (the mounting points for the legs did not sit flush on the bottom to attach, joints of the hardware did not line up properly and had noticeable gaps) and the lamp was damaged (large chip in the base). The quality of the products generally was not in line with the high price. Customer Service was difficult to deal with and was unable to resolve the issues for me. Overall, a negative experience for me.
They blew it!!!!
The store is fine we like there products the in-store staff is helpful….. BUT we had a cabinet that was manufactured incorrectly. We have gone back in forth with them for months and months and they literally show up and then leave doing nothing. Very disappointing
