Amanda Man hour agoFrom
I should have read these reviews on Google prior to purchasing. I noticed that West Elm doesn't allow posting of reviews on individual products - I now know why. We shopped in Mill Valley and online when we moved to wine country and gained more square footage - most of the items inside our house and all of the furniture in our backyard are from West Elm. The service in the store was good and we were told that West Elm 100% stands by their products so when 2 of our 19 Portside outdoor furniture items started warping and splitting in less than 9 months I called the store. The person who helped us with the purchase - Minoo - was exasperated to hear from me, said she's a designer - not a salesperson - and that her colleague should have handled my issue herself without contacting her. She couldn't be bothered to deal with me and couldn't pass me off to the 1-800 'customer service' fast enough. Customer service was a disinterested rep who could only offer a fraction of the cost of these planters and on a gift card no less. Very disappointing. To WE's credit, all of the other items inside and outside of our house are great and we are happy with them, but these two planters are worthless and will be trashed. The whole experience has been very unpleasant so I'll be looking elsewhere to shop.
Stephanie OBrienan hour agoFrom
I’m not surprised to see so many negative reviews after the experience I just had. The advertised prices on the five frames I planned to purchase wasn’t accurate and when I asked the store associate to honor the price she was incredibly rude and acted like I was trying to get over on her. It’s one thing to not honor the price but it’s another thing to make your customer feel less than.
Dani BCan hour agoFrom
I love the design and location of the store, but the staff was very disrespectful a few minutes ago. I just called to ask about a sofa, and the lady I was talking with said, “I need to learn to talk” just because I have an accent…. That, for me, is discrimination. If you don’t understand someone, repeat the question. You don’t need to be rude and disrespectful.
Main location800 Redwood Highway Frontage Rd Ste 405 Mill Valley California 94941 US(415) 388-2950
