My air conditioning went out earlier this summer and would only blow warm air on hot days and was making a humming noise. My work schedule prevented me from taking my car in during the week, so i was thrilled to discover West Valley was open on Saturdays. I took my car in and was helped by Mark. He said they'd check it out and the vehicle would be done in a few hours. I came back at the scheduled time and the air was blowing cool and comfortable again! I was told that some freon was filled and if there was any further issue to take it back in. Well, 6 weeks later the same problem presented itself, only this time, worse. I brought it back in and was told by Mark they could not do anything that day (Saturday) because they would have to send it to another shop to have the system tested to determine the issue. Right away I thought, why hadn't a test been conducted when I dropped it off the first time? Obviously, they didn't do anything on my first trip to diagnose the problem, they just band-aided it by putting more freon in and calling it a day. Incredible... Mark decided to take a look to see if he could find the issue without sending it out. It was pretty obvious the condenser needed to be replaced. I told him I could bring it in first thing that Tuesday morning but I'd need it back by 3 at the latest to get to work. He assured me that wasn't a problem and he'd order the part and see me Tuesday. I showed up shortly after they opened at 8 and was met by Mark telling me "oh, I can't fix the car today. We're too busy". I was dumbstruck. I explained this was the only time I could take it in, he had assured me he could get it done that day, and if he couldn't, he should have had the courtesy to let me know so I could have made other arrangements. Now I'd be stuck for at least another week with a hot car. Mark then responded "I'll get it done today". I told him I didn't want to be appeased, and if I couldn't get the car back by 3 as promised, then don't say you'll do it today. To this statement Mark just turned and walked away. The fact they neglected to even test for an issue with my AC on my first visit was bad enough, but then to lie and tell me to bring it in on a specific day to which I relied on, then to lie AGAIN and say that they'd do it that same day after telling me they were "too busy" is beyond any decent business acumen. Honesty is incredibly important in any business, but especially when your vehicle is involved. You're trusting people with expensive services that you are hoping are legit and will resolve your problem. Due to the fact that I was lied to on multiple occasions, and my car not serviced properly the first time it was brought in, there is no way I'd recommend this shop in any way, shape, or form to anyone.
