A day after posting below, I have received contact to set an appointment and will continue to adjust this review accordingly. Thanks.
Unfortunately, after 4 months of trying to reach this company, including phone calls, a personal visit to fill out a form a month after no call back, following up again in month 3 to give another opportunity, only to have the folks not call me back,... then an email to me to turn the job down with info that clearly showed they didn't understand the job, told an appointment would be made "next week" only to not get the promised call back to schedule the appointment to look at the roof. Weeks, and months later, nothing this company has done shows me a professional operation... Sorry... Maybe they do good work if you can actually get them to call or show up.