Robert Hansena month agoFrom
This is my second trip for a key recall on my 2011 Camaro. I'm actually in your customer lounge right now listening to the 2nd apology I have heard this morning to a disgruntled customer. My 1st visit was more of the same... As an independent dealer myself on a much smaller scale, I cringe for the owners of this dealership... the ball was not only dropped, but kicked and lost during my entire experience here.
Karen Pattona month agoFrom
Took my car to them for several oil changes and each time I've had to take it back. They're always forgetting to put cap back, reset the oil change light. This time, miraculously, there is no coolant in my car. My car over heated and the service manager said that there was nothing they could do for me. WORST PLACE! BAD CUSTOMER SERVICE! Any and all excuses but no one admitting fault and apologizing.
HemoBassina month agoFrom
Brought my truck in for diagnostics on Friday was told they’d try to start on it then but for sure on mon day and then they would call me back once they started looking at my truck. That day came and went no call. So I called them the following Friday to see any updates. Was told they were waiting for another truck to compare to mine and it was supposed to be in that night and they would give me a call back if it got there. So again I waited never got a call had to call back the next day to be told it never got there and it should be there later that day and again they would be giving me a call to update me when it got there. Never got that call waited a few more days they’ve now had it about two weeks and I have learned nothing about what’s wrong with it. Called back again and then was told they weren’t waiting for another Colorado to compare and they were just still waiting to take a look at my truck. So I finally voice how frustrating this whole thing has been I’m on week 3 almost 4 at this point. Then miraculously 30 mins after that call they send me a quote for my high pressure fuel pump but they only wanted to replace that after telling me there’s metal in the system so not even a true fix to the entire problem. The entire fuels system including injectors would need to be changed if there was truly metal on the lines. So I just picked my truck up to take it else where. When I got home I realized they had completely forgot to put back in my inner wheel well shroud. Then had to play phone tag to get someone to be responsible for forgetting to put my truck all the way back together. Over all worst most up helpful experience I have ever had with any dealership or service shop. Ronnie is primarily who I felt with and he could not be responsible for one thing he did. The only helpful person was the sales manager that answered and hunted down the service manager Ronnie to get me my part back to my truck.
Main location350 Colusa Ave Yuba City California 95991 US(530) 298-6549
