Loading...
Main location13122 E Wick Ave Spokane Valley Washington 99216 US(509) 255-8311
Loading...Primary Location
Amenities
Service options
Onsite services
Accessibility
Wheelchair accessible parking lot
I've managed and maintained rental-income properties since January 2012. That means I work with many vendors and contractors, including cleaning companies. My regular cleaning service was booked so I tried White Glove Cleaning Services for a minor “touch-up” job. They were the only service I called that had openings on short notice. That should have been a red flag.
The 2-person team showed up late for the appointment (I also texted the “manager” about the delay). It was also clear that the young girls had no training whatsoever. After the brief "cleaning" service, I went into the unit to videotape it in preparation for the next rental occupancy and noted that the like-new, high-end LG Stainless Steel appliances were damaged and horribly scratched. I sent a text message with photos immediately after viewing the damage.
Now here's where it gets bizarre: THE APPLIANCES WERE NOT ON THE CLEANING LIST.
Within hours on that same day, I was meeting the new tenants - who viewed the appliances before the cleaning (on their initial tour) and after the cleaning - to hand over the keys. The tenants were disappointed as the appliances were not in the same condition as they were during their initial tour. I assured them we would figure it out and work with them to follow up during a pre-scheduled maintenance appointment.
I notified White Glove Cleaning Services about the damage about a week later (as we thought we could easily do the research and find a remedy; however this was not the case) and they said they would “investigate” and get back to me. Now mind you, I have before-and-after photos and videos, as well as 2 tenants and a partner as witnesses (not including myself) and White Glove REFUSED to offer any remedy to this situation. No offer of assistance (even a suggestion!) on how to repair the damage. No offer of a refund.
After weeks of back and forth with the company over a $100 cleaning bill (yes, that’s correct: $100) and weeks of research on how to repair the scratches, my partner found a solution and scheduled a time to go to the unit during the tenant’s Maintenance Check-up appointment. I invited White Glove to attend this meeting to view the damage first-hand and they REFUSED because the appointment was on the weekend.
During the maintenance appointment, my partner was able to remove about 80% of the damage. I informed White Glove and since then, they tried twice to schedule a phone call; however, they want the call to take place when my partner is unavailable. They REFUSE to schedule a meeting during a time when we are both available. They also asked me what I was seeking in terms of a remedy. I told them $160 total for refund, time, and materials for repair (and included the receipt for the repair items). I was not asking for a replacement of the appliances. I just wanted to be reimbursed for the “cleaning” service and repair materials (which fortunately worked over other expensive methods).
Anyway it has been over a month and this issue is still not resolved. My partner and I feel compelled to share our story so you can avoid a similar unfortunate situation with White Glove Cleaning Services – a company that appears to be in dire financial straits. Like I said, I have been hiring cleaning services for almost 13 years and this is my very first negative review.
If you do hire this company, I strongly recommend videotaping the untrained cleaners as they work because even if you witness any wrongdoing – with your own eyes – it will not be sufficient evidence for the owners at White Glove Cleaning to agree to a remedy. And even then, they will question the veracity of the videotape. There is no loyalty to the customer at White Glove Cleaning Services. If you care about your property and quality customer service, DO NOT hire White Glove Cleaning Services.
p.s. I tried to upload a video here as well; however, it is too large. Once again, White Glove is invited to view (in person) the video of my appliances taken within 2 hours of their "cleaning" service. It will be very easy to see the date/time stamp.
