C La month agoFrom
I am a premier member of WHBM. I was called by this store to inform me that there would be a large sale startting Thursday. I came in the store around 2:00 Thursday to purchase a special outfit.. I was never greeted by the 3 clerks standing behind the counter taklking about what color they have colored their hair in the past, coloring their eyebrows, what their parents thought about it, etc. I (along with other customers) were totally ignored. I browsed the complete store and left empty handed. REALLY POOR customer service! I felt like they could care less if I made a purchase. Guess I will need to find somewhere else to purchase my clothing.
Lori Johnsona month agoFrom
Shopping at WHBM at Redmond Town Center (WA) is a real treat. Each time I walk into the store in greeted immediately. The sales associates do not hover and aren't pushy. I love that they are knowledgeable about what is in the store and make suggestions about other pieces of clothing I wouldn't have put together. I love shopping there!
Grace Ca month agoFrom
I just spent over half an hour in this store for a return. I received a damaged item online and was getting the exact same thing. Same size and style. First of all, I am not sure why running it through the computer was even necessary. The EXACT same bar code was coming in as going out of the store. Second, the price of my item on the return side was different than the price of the same item getting purchased. They could not figure out how to do a straight across exchange and called their customer service line. That proceeded to take twenty minutes. Ridiculous. I will not come back to this store. Complete incompetence.
