Amy T14 days agoFrom
I was stuck overnight in Williams when my car broke down. It was—not ideal. The only bright spot in my ordeal was the lovely couple who manage this inn. They were so kind and the husband in particular gave me a ride to pick up my car. Truly lovely people.
Marta Awdykovych14 days agoFrom
We came to the Williams Inn at 10:00 p.m., exhausted after driving 12 hours. The host was gracious and checked us in quickly . THe room was very clean, the bed super comfortable and the pillows exquisite. This will definitely be our go to rest place when we travel up and down I-5.
Jana C14 days agoFrom
I’ve learned a lot about the hotel industry from this stay. I picked this hotel because I have stayed at Wyndham brand hotels in the past. I saw that this hotel location had a lot of negative reviews under a prior brand name. Silly me; I thought this meant the hotel was under new management, under Ramada/Wyndham standards, so decided to give this place a chance. The stay was a disaster. Upon arrival, we were given directions to the room, including a suggestion to move our car closer to the wing of the building where our room was supposed to be. I say supposed because the directions were wrong— our room was on the far opposite side of the hotel, so we got to drag our luggage across the entire hotel, then later had to move our car again. In the process we realized all of the security doors on our side of the building were non functional with broken locks. But that was not the end of the disappointing experience: the tub/shower diverter was broken so a dribble came out the shower head & rest came out the tub spout… making it impossible to take a shower or fill the tub for a bath. The bathroom exhaust fan was also broken so the bathroom became intolerable from steam while I was learning my much desired shower wasn’t going to happen. The promised “free” internet connection also didn’t work— lasted a minute or two after completing the log in process. I made my dissatisfaction known to the front desk only to be told only a manager could address my concerns and no manager on staff. After multiple calls and messages to the manager, none of which were returned, I called Wyndham and learned Wyndham doesn’t own or control standards on their family of brands. They are franchises and all their customer service could do is send additional messages to the hotel manager. I also submitted a complaint with the better business bureau. I don’t know what finally prompted the hotel manager to email me, but the response was “sorry, we will try to do better next time.” My fear is subsequent guests to this hotel will suffer the same fate we did. The tub/shower looks like it hadn’t worked for a while & since the company policy is not to compensate unhappy guests in any way, there is no financial incentive to fix it. I expect the hotel will choose to leave it non functional as unsuspecting guests will not be compensated, no down side for them.
