Williams-Sonoma

Absolutely terrible experience! My wife and I received a gift card to this store, for which we were very excited about. When we walked in, no one greeted us, yet the next three customers all were greeted. We asked regarding a cast iron pan, of which they did not have, with the exception of the display. The woman helping us was not pleasant, and very short. All in all, terrible service, youre better off shopping online.

I ordered Williams Sonoma Hand Soap and Dish Soap, Lavender Cedarwood caddy gift set on sale for $23.96 recently for curbside pickup. After opening the bag a few days later I realized I had the wrong item instead of the hand soap I had hand lotion. When I called the store the sales rep said that what I had picked up was correct but she would do a curbside refund since I did not want to go into the store and I could order the correct gift set online and pick up curbside later. Once online the set I wanted was no longer on sale and was now $29.95. I called back and I was told there was nothing that could be done, but I still could return the original set. I finally decided I would keep the set and just order the hand soap for $12.95 online for curbside pickup and asked another clerk if I could at least get 10% off but was told she couldn’t do that. Meanwhile I realized that the pump for the hand lotion was broke so I called the store again and was told I could get another one when I picked up the new order of hand soap.I picked up my new order and my replacement pump was not in the bag and when I called it seemed like such a huge deal that I called W-S online and talked to Hope an amazing Customer Service Rep. She said I had ordered the correct original item but the picture was incorrect (See Attachment), and offered to send me a free hand soap replacement but since I has already picked one up she is sending another one to me and is having me send back the lotion and the broken pump, free shipping.

I know we are in a terrible pandemic right and we all should be extra kind and greatly appreciate our overworked, at risk front line sales clerks and reps! My problem today is such a small problem compared with everything going on right now .Of course I hoped the store would have offered me some type of discount but they felt I had ordered incorrectly. I wrote this review to let others know about being careful ordering online. Also the Williams and Sonoma Online Customer Service reps are there for when the local store can't really help! Thank You and Stay Safe and Healthy!

Unbelievable customer service! I am not quick to make- up my mind and the young woman who helped me(I believe she was the store manager.), was patient and showed me items that I asked for and did not push more expensive merchandise. I will continue to go to this Williams Sonoma for my kitchen/ cooking needs.