Williams-Sonoma

Primary Location

Main location73505 El Paseo STE 1612 Palm Desert California 92260 US(760) 862-1290

Upscale chain store offering high-end cookware, house-label kitchen accessories & gourmet goods.

Amenities

Payments

Credit cardsDebit cardsNFC mobile payments

Service options

DeliveryIn-store shoppingIn-store pickup

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Quick visit

Offerings

Assembly service

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Customer Reviews

2.5

3 Reviews

Rob Ikehorn8 hours ago

From

Today I went to my local Williams-Sonoma here in Palm Springs, and I am someone who has spent an absolute fortune at Williams-Sonoma over my life. I went to the store because I had to return some wonderful gifts that were purchased for me from some dear friends, and they purchased peppermint bark, which I used to love and some cocktail, mixers and cocktail stuff, but I couldn’t have it because I can no longer eat sugar due to some medication I’m taking. When I went in to exchange these items, I figured I can get a store credit and buy some thing I could really use, and I had some other purchases I needed to make. The sales associate was rude to me, and abruptly told me that they do not take back returns on food. I told him this food is unopened. Here’s the receipt it’s original packaging. Everything is brand new why wouldn’t you take back a return from a very good customer? He explained to me they just don’t take food returns back. So today is the official day, I will never ever ever shop at Williams Sonoma again. The reality is that most of the products they sell I can buy elsewhere, and I will buy elsewhere, and I will look elsewhere . Corporations need to get their act together when it comes to customer service and it starts now.

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Jeremiah Johnson8 hours ago

From

Richard displayed excessive rudeness and disrespect during my attempt to return a blender with a defective bolt, which ended up in my drink, leading me to spit it out & almost choke. Regrettably, instead of providing assistance, he asserted it was my problem and directed me to contact SMEG corporate. There was a lack of acknowledgment or apology for the potential harm caused by the defective item they sold.

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Ira Goldspiel8 hours ago

From

I ordered a fireball on line which turned out great but called to return the cover I did not like. The person on the phone set up the return and since I did not have the packaging bring it to a store and they would see the return in the system. The store said they do not accept William Sonoma Home returns. I called the same customer service phone # from the store which was of no help and they explained the first person made an error but nothing they can do. When I asked to speak to a supervisor or have one return my call I was told they do not do this. The in store person was fantastic. Palm Desert store Maura. She called someone and I was able to process the return through the store. Fyi I also bought on line a Cappuccino machine and a rejuvenation sectional as we moved into a new house so gave the corporation some nice business so would expect on line folks to be trained better and better service. I want to thank Maura for going above and beyond. She is in the Palm Desert store and is a treasure. She is a 10 plus. Maura you are a 10 +.

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