Williams-Sonoma

Primary Location

Main location338 NW 23rd Ave Portland Oregon 97210 US(503) 946-2300

Upscale chain store offering high-end cookware, house-label kitchen accessories & gourmet goods.

Amenities

Accessibility

Wheelchair accessible entrance

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Customer Reviews

2.8

3 Reviews

River Martin (NW-Picker)a month ago

From

I bought a Wusthof Ikon knife from them on Friday. $150 knife, took it out of the case when I got home and didn’t like the feel as it was too small for my hands. Hannah who sold me the knife didn’t offer to let me feel the knife while in the store(I assumed it was due to COVID) anyways, as the knife doesn’t fit my hand ergonomics I went back in today Monday 9/21 to see if I could exchange it for a Wusthof Classic Chefs knife and was told they do not except returns for knives by a store employee named Joshua. He in-formed me that the policy states so on the receipt (which it did not) but he still refused to exchange my knife. I’m now out $150 for a knife I can’t comfortably use. I will no longer purchase anything from Williams and Sonoma. They should have been more transparent about their knives return policy. They should have offered to let me hold the knife before purchase. $150 knife is way to expensive to just wright off as a silly mistake. I’m wildly unhappy. I guess this is why Amazon is leading the world in sales across the board. They would have happily accepted my return no questions asked. I’ll stick with them for my future kitchen ware purchases.

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Eric Barnesa month ago

From

Online shopping is great but nothing beats a professional human. I needed more info on solid kitchen cookware. The staff had me in and out in 20 mins., with a great set of 3 ply Ceramic pans.

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John Jerkovicha month ago

From

On Friday, I specifically asked when I purchased an item from sale area if I could return it and was assured that I could by the cash register associate. Upon getting it home, it clashed with other items in my home, so two days later I went to return or exchange it. The staff looked at me as I broke the ultimate shopping taboo of returning a final sale item...but, I assured them that I was told yes, that I could return it and described both people working at the counter two days earlier. The manager pointed out the posted rules by tapping on a nearby sign and said I could not return or exchange the item. I regret not asking him to inquire with the employees that handled the transaction on Friday and I just muttered ‘it’s just not worth it.’ Bad customer service by all, especially the manager, for not taking my details and speaking to the employees I described. My character was called into question and I was not believed, nor given the benefit of the doubt; I was made to feel like a scam artist and liar. I’m stuck with the item now that will serve as a constant reminder to shop elsewhere.

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