There are many good Winco’s. This isn’t one of them. I’ve been shopping here for 4 years but I’m finally giving up on this one. The slightly lower price isn’t worth the constantly bad checkout experience.
The checkout lines are immense and the store layout causes the lines to intertwine, causing confusion and raised tempers.
They typically only have 3 of the 15 checkout lines open. I’ve never seen more than 4 open. Two of the cashiers are rude as h&ll.
One, named Sheryl, snapped at my daughter twice over her activation of the conveyor belt at the bagging area. It’s slightly different at this one. Others have an activation lever, this one has an infrared beam. No biggie. The first time I ignored it. When she got mouthy with my daughter on another occasion for the same thing, I called her out on her rudeness and she claimed, “It must be my roots. I was a Sargent in the military.” Well now you’re in customer service, lady. Adapt and adjust.
Recently we were doing our weekly shopping and after enduring the massive checkout line we were on deck to start unloading our cart when the cashier, Tonya, put a closed sign up. I asked if she was going to check us out before shutting down since we’d waited so long in her line. She just said, “No. I’m closed!” No help. No service. I guess we were supposed to get back in the end of another huge line and start over.
Very irritated, I told my wife we would shop somewhere else and we walked out, leaving our cart where it sat. As we walked by Sonja, she couldn’t help get in a parting shot “Don’t come back!”
We won’t.
There are other stores in the area that don’t make their shopping experience feel like a bumper-to-bumper rush hour commute. And they don’t sell pre-spoiled chicken. Yes that has happened twice here.
I’m not giving up on Winco. Just the CdA Winco.