I am not the type of person to leave negative reviews of places, but this Windsor store has frustrated me so many times. I had come to try on dresses for my prom coming up, but both times I had driven nearly 2 HOURS to do so, they said their fitting rooms were closed due to “low staffing” and an hour long lunch break. I don’t remember staff catering to your every need in the fitting room, that having a few less employees makes it so you have to shut them down. And if theft were the fear, isn’t everything security tagged? If not everything, the most expensive stuff? And it’s not like I could buy a dress and return it later if I didn’t like it or if it didn’t fit, because they have a no return policy for special occasion items. The employee I talked to said there was nothing they could do about it even after I explained I lived far away. When I was there earlier in the week it was not busy at all, and they could have easily had the fitting rooms open with no problems. I just think they were too lazy and didn’t want to deal with having to put dresses back (WHICH MOST CUSTOMERS DO THEMSELVES ANYWAYS).
Honestly, if it weren’t for them having the only dress I wanted, I would never shop here again. And since they neglected their customers from doing the one thing necessary for buying a prom dress, lots of girls now have to wait weeks in hopes that the dress they wanted comes back in stock online and in stores, because I know I definitely have to do that.
