TLDR; I received the wrong item (someone checked before handing it to me), called and was told to return to the store. They asked for the item back and I received my correct item. (No accommodations, they asked for the item back first and then handed me the correct item). I had to waste an hour of my time so they can only “fix” their mistake. Food was not made well and cold. As a customer I don’t want to ask for something I feel can be looked at as rude and uncomfortable. How much do you value and hour of a customer.
I called to make, one medium buffalo fries, and two small. 20mins later I go to pick it up, I was charged and handed “my” order (someone check the order and receipt before handing it to me whom I think was the manger or could’ve been another cashier not sure). Another 20mins to get home and the bag ripped after I walking in and one of the ranch’s spilled. After going through my items the medium one was actually a small. I call them back and was told to return with the item. 20mins later I return, cashier then requested to see the item and I handed it to them and the double check it was the garlic Parmesan one, which was the item the should’ve been a medium and not a small. To me this felt rude as if they wanted to see if I was lying. After which my “correct” item was handed to me. Another 20mins later and I finally sat down to enjoy my cold food that wasn’t even mixed well, and the garlic, Parmesan and meat were also not mixed well, stiff and greasy fries were just laying at the bottom. Ended my day not being able to have time for the activity(s) I anticipated on doing, ending with writing my review (which I just don’t enjoy doing).
