I'm a little late on this, but I wanted to give big kudos to the Wondries Toyota Service Department.
I own a 2019 Toyota Corolla Hatchback, and after about 45k miles, the clutch pedal suddenly lost pressure and I couldn't switch gears without the struggle of pumping, waiting, and hoping. Obviously, this is a major hazard on the freeway, and there were a couple of times were it got scary. I took it in to get it solved as soon as I could.
This estimate on this fix was actually a huge cost, and let's just say that I was unprepared for how expensive it was. John Kan was the servicing manager that helped me walk through the process of talking to Toyota corporate to see if they could fix it under their drivetrain warranty. After many back and forths, Corporate decide as a "no" and that I'd pay completely out of pocket (even though a quick search will show that this incident is actually a bit of a common occurrence among 2019 Corolla hatchbacks). I thought to myself that this kind of mechanical failure was a design flaw at this early in my mileage, as I've been a manual driver for almost 30 years. Furthermore, a clutch issue this early in the game should be covered under the warranty- but as many corporations do, the little man has no recourse.
It took a few days, but John and another manager (who's first name is "Success" I believe) were able to get this repaired at no cost to me, as a loyalty customer service (my family has been buying cars at wondries for about 3 decades now). They went above and beyond, regardless of what corporate headquarters was willing to do, and took it upon themselves to see that my car would be returned to me in like new condition. I'm grateful to them for saving me a giant cost.
Thanks John and Success! It's people like you who make me loyal to Wondries Toyota.
