The Wrap Labs team - Cooper and Tim - are both unprofessional and unfit to offer window tinting services. I feel cheated out of my $800, and no refund was offered.
They ask in the contract that you don't write a bad review until they have tried to make you a happy customer but the team both messed up the installation TWICE and then actively ignored me for weeks when I asked to uninstall it completely.
Even after 2 tint installation attempts, there were scratches in the tint, bubbles that didn't go away after months causing dizzying blurriness driving at night, the side windows were tinted to the wrong percentage, and there were hairline scratches on the windshield from the blade they used to cut the film. The team either refused to acknowledge these issues or looked at me funny and told me this is all expected - when none of that is listed in the contract.
Even though these side effects and installation errors were never warned in the contract or mentioned by the team, they refused to give me any sort of a refund. I feel swindled.
I sent photos and videos to XPEL and got in-person opinions at other shops in LA - all of whom warned me that the installation was done poorly and I should get a refund as warranty won't cover improper installation.
When trying to ask Wrap Labs to uninstall and provide partial or full refund, they began ignoring my phone calls and emails. I called nearly every day for weeks and the ONLY time I heard from Cooper was within the hour of XPEL contacting him and requesting he uninstalls the tint and make it right with me.
I'm very happy this is all behind me - went to a different shop and everything is perfect - no scratches, bubbles, blurriness, or new knife blade marks. Wrap Labs made me feel like an ignorant "Karen" for paying $800 and receiving nothing of value in return, when I spent much less at a new shop and everything is looking perfect now! I learned to trust my gut, and avoid Wrap Labs or shops like them that make you feel like you're an ignorant, problem customer.
