I recently visited this Warehouse Shoe Store in Hawthorne, CA, and unfortunately, my experience was highly disappointing. From the moment I entered, the environment felt unwelcoming and uncomfortable. The store had a pervasive smell of alcohol, which was not only off-putting but also made me feel uneasy about the professionalism of the staff.
The customer service was subpar. The demeanor of the employees was rude and dismissive, which is unacceptable in any retail setting. Additionally, there was an unsettling attempt at intimidation by the staff that made me feel very uncomfortable. This behavior included unwarranted profiling and creating an unsafe atmosphere for customers.
The store itself lacked a warm, inviting environment, making it difficult to focus on finding what I needed. Overall, the experience was distressing and unprofessional. I hope the management addresses these issues to ensure a more respectful and safe shopping experience for all customers in the future.
