Fred Chulsky18 days agoFrom
Bought a X-TREME NEWPORT BEACH CRUISER and it started out with issues. It was a clunky right when we received it. It just seemed like the bike wasn't put together well or they were using cheap parts. Not sure.
- The neck was loose even though the bolts were all tight, so the handle bars would move up and down all the time.
- The brakes worked horrible and it was difficult to stop. The brake calipers must of been low grade per the bike shop I took it to and it they didn't press well on the rotors.
- It arrived with scratches on the fender flares and middle of frame.
- It was missing the owner manual with all the info.
- The front fender flare was bent and would rub on the front tire.
- We took it to a local shop to see if they can work out the kinks and they improved it, but they said it needs upgraded components to work as expected.
- The worst part about it is my wife crashed on the bike because the brakes wouldn't stop well. At this point, I don't feel comfortable even her riding this bike anymore.
I just feel like this bike is not safe. Maybe they build good bikes overall but mine didn't work out very well. In the end, for $1000 bucks I expected a brand new bike we can enjoy. Instead I feel like I bought a used bike on Craigslist with issues.
Thomas Göbel18 days agoFrom
I bought the Rubicon from X-Treme scooter with the 500W motor and am very happy with the bike. I use it for my daily ~20 mile work commute that includes roads, trails and some steep slopes. The motor pushes you up pretty much any slope but of course at slower speeds when things get really steep. The bike feels really good on trails, too. I use some dirt, forest and gravel trails and the bike feels like a good mountain bike cause of the wide tires and front and back suspension. A few things to consider: I would recommend checking every screw and bolt before the first ride a number of them were loose and I lost a padel during one of my rides, which was fine cause I had the right tools with me. The breaks need to be tightened and the front light that came with the bike never worked. The back light is great, though. Also the bike frame is pretty small for me (I am 6.1'') so I bought a longer seat post which now works pretty well. My first battery was faulty and dropped to a ~5 mile range but the X-Treme customer service was great and I just received a replacement battery free of charge. Overall I would definitely recommend this bike especially for longer commutes and when riding on trails.
Thomas and Christie Lee18 days agoFrom
Due to the Covid crisis the ordering of bicycles of any type have been complicated by trade delays and increased demand. X-Treme Scooters does everything possible to make your purchase a satisfactory one. The two month wait for delivery was worth it. The bike came well packaged and with some use of the tools provided was able to assemble and ride within 48 hrs. The customer service was superlative in every way. They made sure I was satisfied and communicated clearly and promptly. I would highly recommend this company.
Main location1604 15th St SW #111 Auburn Washington 98001 US
