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Main location2600 SW Barton St Suite B11 Seattle Washington 98126 US(800) 934-6489
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Was told by representative on the phone that I needed to go in and swap out a couple of pieces of equipment. Walked in and let the guy know that I was there to do that and he literally said ‘due to a nationwide shortage we have no equipment in stock’. He didn’t even bother to ask what equipment I was there for. He just immediately shut me down.
My guess is they’re only there to help with things they can get commission on so if you need assistance with existing service, don’t bother going to this location.
Xfinity business practices are fraudulent and not transparent. I had went to the store on April 26 to set up service for my new apartment upon doing so I was able to set up the Internet service without anyone having to come in and flip a switch to our new building however within one week the service was disconnected. I had message via the chat in the app and explain to them what was going on and they said that my account had been disconnected on the back and so they would reins state my account. Okay sure maybe something happened.
However I wake up this morning and guess what? My service has been this connected again. spent all morning trying to resolve this once again inconvenient situation. I was on the chat from 8 AM to about 10 AM with no results. They try to send me over a new reactivation agreement which was nothing close to what I got when I went into the store. It was a good thing. I reread it because they were trying to lock me into a 12 month commitment with $110 early termination fee.
I will be in this modem i’m looking for service somewhere else. This is not RIGHT.
I too will be filing a complaint with Better Business Bureau
