I have just experienced the rudest young lady at this establishment trying to schedule a consult for a physical therapy session. I first walked into Yakima Hand Clinic in 2000 and received awesome care from the entire team. I was so impressed that I’ve gone back unfortunately a few more times, just recently in the past few months. To set the stage a bit, I’ve run 2 Companies in Yakima for 23 years, have worked in customer service for ohhh, 38 years, been in the medical profession forever it seems and this person NEEDS TRAINING on how to be of “service” to someone else’s company; I’m sure if she was lining her own pocket, she’d be allot nicer or her office would be empty. I explained or tried to explain a few times with her interruption every time as the other line rang. I explained that I’ve been there many times and was following up on their requested protocol and she STILL was wanting to push me off the phone. I told her that I know Craig Foster very well and told her she could be a little nicer and then as my experience tells me-this conversation is over. I made sure to tell her i thought she was rude and needed some customer service lessons. Of course she then blamed me. What the heck is going on out there.????? This new work force seems to be satisfied with just doing the very least to get their paycheck. I weep for our future. I refused to even schedule an appointment with YHC and hung up on this unprofessional that will be in the unemployment line soon I hope. Sorry Craig but I’m not dealing with that just for a darn consult. How sad is that? Thought you should know. Sherry