Avoid - I wanted to find a local jeweler I could depend on, but had a very poor experience here.
Owner blamed me for issue instead of listening, or being accountable. I had a watch battery replaced, picked up the watch, took it home and put it into the closet. I should have inspected it closely, but wrongly assumed that the owner, who performed the repair, would have acted as a professional and alerted me to any concerns about my watch. I wore the watch a week later, and noticed that the second hand was twitching, but not moving. I took it back and was blamed for the problem. The owner told me I must have knocked it around hard enough to unseat the face of the watch and cause interference with the hands. I can't imagine the force necessary to cause something like that. I'm gentle with watches and I wear this one for office work. I noticed the issue the first time I wore it after pickup. The most likely cause is that the owner damaged my watch while replacing the battery and I didn't notice it at first. I attempted to express disappointment that he hadn't advised me of the issue during his initial inspection at drop-off, or during pick-up. He kept interrupting me and making excuses. He refused to entertain the ideas that either he hadn't noticed, or had caused the problem. Instead, the owner talked over me and kept accusing me of slamming my watch around. I had hoped to become a repeat customer, but after such a poor experience, I can't recommend Young's Jewelers. This was a truly disappointing experience.
