Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
HOW HARD IS IT TO ANSWER THE PHONE? I have had one of the worst customer service experiences in my life. I’ve been calling for almost a week with no answers. The best products in the world can’t make up for it. I’ll buy elsewhere next time and I’d advise everyone else to do the same.
Buyer beware. I purchased a Yukon complete 4.56 gear set with master overhaul kit for a Jeep JK non-Rubicon, in addition to the Yukon Extended Service Plan through Northridge4x4. The original gear set arrived with one of the overhaul kits missing parts and a chip in the front Dana 30 pinion gear. Northridge4x4 was able to quickly get a replacement Dana 30 gear set and master overhaul kit expedite shipped from Yukon. I highly recommend Northridge4x4 and was pleased with their customer service. Once I received parts that seemed to be in good condition, I had a reputable gear shop that is also an authorized Yukon distributor install the gears. After installation, the gear shop had to replace the rear ring and pinion due to excessive gear noise. This added $450 to the cost of parts, but the shop covered the cost of additional labor to tear apart the rear end and replace the gear set. I still have yet to get this issue resolved, but that is not the reason I am writing this review.
During the break-in procedure, which I followed exactly as written by Yukon, I noticed that at speeds over 50mph; my front differential made a noise similar to that of a whistling teapot. After 500 miles, the gear shop checked the pattern, made sure that everything was torqued to specification, and changed the gear oil, but the noise remained. I contacted Yukon customer service and explained the situation, gave them invoices from NorthRidge4x4, copies of the Yukon extended warranty, provided shipping information from the ring and pinion that they drop-shipped from one of their facilities, and provided all of the information of the shop that installed the gears. After 3 business days of back and forth emails and phone calls, their response was that they needed a picture of the ring and pinion before they could even begin the warranty procedure. This requires going to the gear shop to have them remove the front cover and dump out 2 quarts of gear oil just to prove that the shop installed the gears that I have provided purchase orders and shipping labels for. Furthermore, it seems like the extended service plans I purchased are about as useless as a submarine with screen doors.
Now, I can understand if I installed the gears myself, Yukon might be able to question my integrity, BUT I had one of the top gear shops in the Midwest install the gears which is ALSO a Yukon distributor. It is insulting to both myself and a gear shop that has been in business since the ’70s to have to jump through hoops to get this warranty issue resolved. I can only assume that they wish to make the warranty process as painful as possible to discourage people from making warranty claims. I have little hope that this issue will be resolved by Yukon, but I will update this review once we agree on a solution.
Update 4/29/2021: I was contacted by a member of the sales team and we are working to get a new gear set installed. So far I am happy with the steps that he has taken to resolve the issue.
Update 5/14/2021: A new ring and pinion from Yukon has been installed, but I have not been able to contact the sales rep that I worked with before. The total out of pocket cost from this ordeal is $770 with an additional $125 when the shop replaces the gear oil after break in. I also have not been contacted by Yukon to ship back the 3 faulty gear sets.
