I had the worst experience ever at this Zara's. First the children's section was a mess and looked like it had not been kept up all day. They had clearance racks all messed up and all over the place. My daughter finally found some pants she liked that were clearly on the clearance rack with a discount sticker on it. When we went to the register the line was so long with only one register open while the other employees were walking around and a few of them were just standing in the back of the store talking. When it was finally my turn at the register, the cashier said he needed a price adjustment approval from the manager since the pants rung up regular price.
The cashier was talking to the manager over the phone and said "yes it looks legit". When the manager Martin came up and looked at the tag and said "well we have not had a price adjustment in a while and I'm not saying you put this sicker on here, but I'm not going to be able to adjust the price, sorry."
I told him where "I found it and that there was a whole rack of clearance clothes and I can show you where I found them."
He said no you don't have to show me I'm sorry, but these are not on sale" and ripped the tag off in front of me. I was so embarrassed and my daughter was so sad and she said "mom does he think we did that, we literally walked in and grabbed them from the rack". I cannot tell you how ridiculous this guy was and extremely unprofessional.
I asked for the customer service number and I called and complained. I asked if there was anyone else I can speak with and he said no that he was the Director and rolled his eyes at me and walked away.
I can say this...I was a manager in retail for years and the Manager at this Zara's "Martin" was an absolutely horrible manager and had zero customer service. He clearly doesn't know how to manage the store as it was a mess and had a bunch of the employees talking and not working in the back while the lines were practically out the door.
To have the audacity to accuse me of putting a sales sticker on the pants is unbelievable. He needs to be removed as a manager because he is not the kind of representation any store would want. My daughter was so embarrassed that he said that in front of the rest of the customers. Absolutely horrific shopping experience.
