Ashley Disen4 days agoFrom
If I can give this Zara a 0 star I would. They do not honor the prices of the racks. My mother wanted to buy a blazer and it was in a rack with 10 other of the same blazer, the rack said it was 22.99. Go to the register and they said they will not honor the price since it had a red sticker for $30. Also, the cashier kept saying I wanted to “change the price” when I just wanted them to honor the price as it. Didn’t pay for it. They were very rude. Especially a “male manager”. He was extremely rude and I can’t believe how he spoke to us because he didn’t want to change the price to what the store was actually advertising.
Nicole Kerber4 days agoFrom
Such a disappointing experience. I had finally gotten out of the house to go shopping (I have 2 small children). Upon arriving to an extremely messy store, I found a coat I loved and asked to set it behind the counter so I didn’t have to carry it while shopping. I found a few items I wanted to try on and then found the dressing rooms were closed. So after ditching all the items I would have liked to try on, I went to check out and found they had sold the coat I asked them to hold. I asked about it and one woman was slightly concerned about helping me while the person I asked to hold the item appeared completely uninterested. Won’t be back any time soon.
jessica phillips-cech4 days agoFrom
Horrible customer service, drove 2 hours for a shirt picked out a bunch of other items unsure of sizing and rude manager says our fitting rooms are closed I have racks of clothes in there. So customers are supposed to just buy things without trying them on. Really great customer service !!! Would love to give zero stars staff has no interest in assisting customers at all!
Main locationCrossgates Mall Rd #1 Albany New York 12203 US(833) 247-2473
