Very pleased! Salesman Scott helped he with the stacking kit and dryer vent side-exit kit I needed for my LG washer & dryer. Everything was in stock at the warehouse.
Avoid the Lynnwood location, they were much less than helpful. I left them a review that reflects my experience there.
UPDATE 07/21/23...
Received a card in the mail from Scott at the Seattle store, thanking me for my business. He's also a very observant guy who pays attention to the details. How do I know? Well... In the card he sent, he sketched a picture of my new Ram truck I drove down to their store. How neat! Scott will be my go-to for any and all of my appliance needs from this point forward.
I went in today looking for replacement washer hoses for a washing machine I bought at Albert Lee. Before driving to the store, I checked the website and confirmed they sell the hoses.
At the store I was told by the 'washing machine expert' that Albert Lee not only doesn't sell hoses, there is no SKU in their system to sell me a hose, that they only give them away for free with the purchase of a new washer, and I should go to Home Depot or Lowes or I could try to beg for one at their warehouse down the street.
Either Albert Lee's website is lying about the products they sell, or the store's staff lacks the knowledge or expertise to competently service our community.
Washer hoses need to be replaced every 5 years. It's a consumable part, and what's the point in shopping for an appliance with Albert Lee if they aren't here to support you after the purchase. If I'm going to Lowes anyway, I might as well buy the appliance at Lowe's in the first place -- often for a lower price.
Albert Lee asks you to consider buying local and that they are experts at service. Supporting your community means you need to have knowledable staff who understand the products the store sells -- and you need to carry parts for routine service. This was not my experience today.
