John Bates18 days agoFrom
Well well. Sent our Soft Tub Motor in for repair, it needed a replacement and was leaking etc…so I had to ship it in to this one open dealer repair shop since soft tub Will NOT ship owners or contractors parts. This was IDK in May 2021.? I had to reach out on numerous occasions to track the progress of my now $800. Plus invoice expense. Work Completed and emailed on Aug 25th 2021 for payment. * New PC Board down inside the motor, new upper and lower connectors and a new air control assembly. Woohoo we are finished right. No. Between the 25th and 27th of October we had to have another email exchange about the same leaking fitting that caused the motor failure in the first place. Mind you there was nearly a two month gap between hook up since my home was rented to a tenant with out a hot tub installation so I kept the unit boxed and in my closet until this time. Now…. I get No air bubble circulation, just noise, and the fitting (at least one) still leaked in the same spot so…. Not sure what was fixed. Though the response was I quote “ As I am sure you are aware those plumbing pieces were out right replaced since they were warped from over heating.” Well they look the same on my end and there is still a leak and a faulty motor. Not used since the re install I had to buy boss sealant to fix the leak. I have had this 2017 soft tub for many years I know how to hook up and seat a floating washer I am a 36 year old raised plumber. The blower doesn’t work and I am tired of Soft Tub wasting my time and money. I wouldn’t recommend this repair shop NOR would I recommend a SOFT TUB SPA. I would have a video posted should it have let me, photos only apparently. Make smarter purchasing decisions. Stay away from Soft Tub and this repair shop. Chuck, Michelle, Todd… if you are 1 of 2 repair shops for 3 states than right there lies your problem. Less scatter brain and more focus to your community would make better repair results.
Ann Haynes18 days agoFrom
I have a small leak in my Softub so I phoned the company in Poway where I bought it.
"Contact the East Coast where it was made" I was told
I phoned them and a grumpy rude woman answered and told me to contact a service agent about two hours from my home. How many agents do you actually have in CA I asked her,
"Four"
"For the whole state of CA?"
"Yes".
So I rang La Crecentia and a charming, cheerful lady answered my call and was beyond helpful. Madison was her name and she told me to watch a Youtube on how to mend a possible gasket leak on my tub which would not necessitate a visit from a service person.
Wow, what a difference it makes speaking with someone nice and who is really helpful.
So all you Softub owners in Southern CA there is hope if your tub springs a leak - there is lovely Madison waiting to help you out.
"Thank you Madison".
Sharon Paterson18 days agoFrom
Above and Beyond great Customer Service! I purchased my soft tub from here 10 Yrs ago and still runs great. But due to age there was a part that connects to the filter that just wore out and I called to get the part and I was informed that there was an adapter that now needed to be used to attract the filter. I bought the parts and had a a horrible time connecting it. But the woman I spoke with took so much time with me over the phone trying to help me get this part connected. I own my own business and customer service is number One to me. This was not my only great experience with this company, they have been so helpful in the past as well. I would highly recommend American Soft Tub!!
