If I could give 0 stars, I would
I cannot in good faith recommend ANYONE bring their animal here after the experience I had last night at AES. I brought my dog in with a small wound (that was actively bleeding) to be seen. Immediately without any opportunity to join him, he was taken to the back where they had him kenneled for well over an hour. During this time I had to ask the front desk for updates, where I was met with nothing but snide and snipped responses—giving an update regarding a patient is a part of standard clinical care and not an inconvenience, no one should feel bullied out of asking questions.
After well over an hour, I was brought to a back room where, without my dog present and without the opportunity to observe him myself, the vet came in and told me my only option was to fully sedate him. This felt incredibly exploitative as she flipped back and forth between telling me he would be fine vs he would need to be put under for surgery. I did not trust her lack of explanation for why she felt a 7 lbs dog needed sedation for skin glue, nor did I trust the lack of other options. When I opted for a less invasive and more proactive treatment plan with my regular vet (losing them hundreds of billing dollars, but more importantly saving my pet from excessive risk that comes from sedation) both the vet tech and the vet were rude, short, and again failed to give me an opportunity to ask questions regarding discharge pr anything to be on the lookout for. When I asked to speak to someone before I left for literally ANY instruction, I was once again met with the most passive aggressive and rude tones I could’ve imagined in that setting. And they were playing computer games instead of helping an elderly woman with a walker get to their front door as their staff continued to mop around her, which has nothing to do with the care my dog received but I think says a lot about their “we don’t give a shit” culture TLDR: unprofessional, poor level of care and expertise received, exploitative, and unbelievably rude.
