I see all these negatives reviews and I really don't understand. I was there for the first time last week and the whole staff was friendly, patient, kind, and professional. The minute I walked in the door and went up to the window to sign in they were patient with me getting my documentation ready (which I should of had ready before I even walked up the window). The wait wasn't long. I was called back the 1st within 15-20 minutes to get the basics from me, like wight, height, blood pressure, etc... then I was told to go back to lobby and wait to be called. I was called again 15-20 minutes later. Was taken to my room and within minutes the nurse was in and not long after her the doctor came in. Dr. Berman was kind and professional and so were the nurses. Regarding the phone, well it is a doctors office. And they do have a lot of patients to attend to, both in office and over the phone. Maybe we should all try to be patient. They are simply doing their job to the best of their ability. And in my opinion they are doing a great one. Thanks to the entire staff for what you do on a daily for all of us. Sincerely, Araceli M.