I have gone to PT for the last 2 years, I was discharged after 6 weeks for my first year because James who wasn't my therapist, told me I was graduating and I told them I didn't feel like I should be because my pain wasn't where I wanted it to be. My insurance granted me more visits. But he rushed me out the door and that has always left a sour spot because my own therapist didn't see me off on my last day, it was him. He did mention I can always come back.
I had Paulina in 2021, she was fantastic. Gave me great advice, years in this field. Didn't overstep herself or push me. I felt like I was slowly getting up there, baby steps at a time with Paulina. And I appreciate her understanding of my comfort zone. There was an issue with James from my understanding, that she felt overworked and he wouldn't let up on trying to cram as many appointments in at once for a small pandemic team, which was hard on his employees who were "not informed in time" and could not have a happy balance of work life. He was one if not the sole reason for her quitting. I miss Paulina.
Typically there is one person or a team of two, which would be Grant and your therapist who are assigned to you. Grant is a fantastic team player. Positive, knows what to do, answers the phone, very nice in every way. He's the overall helper each year I've gone. A year later and I come back to ATI. Weaker, pain was worse. This time around there was a new employee who was just starting out with PT work, Jeanie. She was a sweet girl, but I had my doubts about my treatment within the first few weeks. For Jeanie, she did not report to my doctor about the correct information on my time at ATI. In my progress reports I was being seen as getting better for flexibility, but not the actual problem I came in for which was neck/shoulder pain. However I was constantly stressed and vocalizing my frustrations with my pain. But my doctor didn't want me to try other treatment options because Jeanie made my report sound like I was improving when I was telling her the opposite. Secondly, she did not understand how to do what Paulina previously did for me. Her level of training restricted me from getting appropriate help. I saw another PT, forgot his name, who was giving the girl next to me the same treatment that Paulina did on the shoulders and neck, and he obviously knew much more because right from the start Jeanie was clueless on what would work for me, despite being a previous patient with my file still in their system. I kept wondering why I wasn't assigned to the person who knew neck/shoulder work. I asked Jeanie a lot of questions and while she had basic knowledge, the treatment level was so different and weaker, I started to get depressed. Then I had a family emergency and decided I didn't need to come back. I will be avoiding ATI establishments from now on. I'd like to not be juggled around by 3 people all on the same day, then being forgotten about for 8 minutes while I wait for the next exercise. I was drained. The entire experience up until my last visit, I wasn't confident in the treatment. And no google reply comment, I do not wish to speak to someone. This is me speaking to you and the community about it. I will not be back.
