Primary Location
Amenities
Offerings
Repair services
Freeman was great. Quick, professional and took care of our issue. He came to service the AC and noticed a life-threatening problem with our heater if we were to use it. Dude literally saved our lives. Now I can get the heater taken care of ahead of winter.
Edit: it seems the part replaced has burned out not even 10 minutes into use after turning the AC on, so I'm back to square one. Should've had it running right away after he installed the part.
Avoid Austin Heating and Air at All Costs!
We had an absolutely horrible experience with Austin Heating and Air, and I urge everyone to stay away from this company. Our home warranty sent them out to fix our AC, which broke down in the scorching Bakersfield heat, with temperatures soaring above 110 degrees.
The technician came, assessed the problem, and told us they needed to order a part. That was the last competent thing they did. They marked our service as complete without actually completing the repair. When we tried to follow up, they completely ignored our calls and left us stranded in the extreme heat.
This level of unprofessionalism is unacceptable. It’s clear they have no regard for their customers' well-being. Our family had to endure unbearable heat due to their negligence and lack of accountability.
I strongly advise anyone in need of heating or air conditioning services to look elsewhere. Don’t waste your time or risk your comfort with this unreliable and dishonest company. Austin Heating and Air does not deserve your business.
