Joe Green24 days agoFrom
The 2nd van we purchased from O'Brien a few years ago was having a (engine light on issue) and was running really rough so we took it to the Service Dept to be checked. First we checked with Auto-zone and they said there was an error codes with a spark plug or wire and the 02 sensor, and we also had a heater issue to be checked as well. We just had a friend replace the spark plugs and I told O'Brien all this info. They said they didn’t need the code errors I brought from auto-zone and would check themselves. The problem could not be diagnosed the 1st day so they kept it for another day to keep checking for the root-cause. I was called on the 2nd day and told the fuel injectors needed to be replaced at around $1600-1700 and the radiator replaced for heat issue at $700-800. No way can we afford this since I have been of work for 5 weeks due to a back issue and with no pay. We had to pay $90+tax per item just for them to check. So there went 200 bucks and still no car to use. I called AutoMan in Walla Walla just for a price check and Jim said first he would flush all the injectors for around a 100 dollars and check which ones actually needed to be replaced, he could get them for a cheaper price to save us money if needed. No more than 2 hours later Jim calls back and said all the injectors were ok, don’t need to be replaced. It was due to faulty spark plug wires and misplacement on the block. Then had him check radiator and all it needed was a good flush and a new cap, not replaced but could use a new O2 sensor!! So my van was fixed for $350.00 instead of $2700 and it runs great now!!!! O'Brien gave us the WRONG DIAGNOSE after 2 days and would have cost us a lot of money and we still would have had the issue!! I will never go back to O'Brien again. Thanks Jim and the AutoMan crew for being honest and doing excellent work on our van!! We will be back again to get the O2 sensor fixed soon and any other repairs that need to be done that come up!! Thanks Again!!
Nicholas Wood24 days agoFrom
This place is awesome. Great staff and very honest and affordable. Took my 2006 Scion XB in for a strange noise in the front. The staff was prompt and had me rolling same day. Far better customer experience than any shop I have found in Walla Walla. Price was right where I wanted it.
Bart Monroe24 days agoFrom
My Subaru blew up on a road trip to Idaho. Even though my car could not be salvaged, Jim(the owner) did not charge me for diagnosis, or parking my car in his lot for several weeks. When I called to chat about the situation, he gave me really good fatherly advice and at the end of the day, I trusted him from the get go. If I had a salvageable car, I would definitely trust him and his people to work on it and give me a fair deal on the work! Thanks Jim, may your business prosper!
