Tiffany Christou5 days agoFrom
The stylist in the change room (blond lady with an accent ) was so rude. She came up behind me and just started touching me and reaching into my clothes without even saying who she was. She made several people in the change rooms uncomfortable, grabbing the clothes they wanted to try on and giving them her unsolicited opinion. I've never had such an uncomfortable shopping experience. Please give her some training!
Jordan Wilcox5 days agoFrom
Don't shop here. I bought a pair of pants for $120+, wore them once and figured out they didn't fit as expected. I went to return them and exchange them for a different size but to my surprise the lady wouldn't accept them due to one barely noticeable scuff near the pocket. She was extremely rude about it and acted like I should have known better, when honestly I didn't even notice there was any scuff in the first place. The lady for whatever reason was on her high horse with a stick up her you know what. Anyways, I never write poor reviews like this but it was such a bad experience I felt I had to.
Natalie S.5 days agoFrom
I like how clean and presentable the store is. The staff could use a bit more training in customer service however. I came in to return an online purchase for which a packing slip was not included. I had my order pulled up on my BR app ready to go. The sales associate, Lu (sp?), kept telling me how I could’ve “just taken a picture” and when she couldn’t find my order she kept blaming me for it. I told her I’m reading everything straight off my online purchase history and held my phone out for her to see. Ultimately she pulled it up quickly with my phone number, which would have been faster to begin with. I simply don’t appreciate being chastised for having done everything right as a customer just because she’s not capable of providing assistance.
