Madaline Machamer6 days agoFrom
They quoted me $1,300 to stop a fuel leak in my filter housing. A $50 new cap fixed it, there was nothing wrong with the housing. They are hoping you don't get a second opinion. Get a second opinion or don't go here.
Mike Martinez6 days agoFrom
I had my vehicle towed to the shop and spoke with the new owner Mike, seemed very nice and knowledgeable. He's daughter was working in the office, also seemed polite at the time. I received a phone call from the daughter 2 days later which was okay. I wasn't in a hurry. She began giving me the estimate of repairs. I kindly asked, if I could wait on one of the repairs. She then transfered me to Sharon I believe that was her name. Sharon advised me that both repairs were needed at this time. Then I asked if it's possible if I could buy the parts and save a couple hundred dollars. She sure but "I NEED THE PARTS IN 15 MINUTES OR I'M PUSHING YOUR CAR OUT!!" I told I couldn't make in 15 minutes but I could be there in 30 minutes. So I arrived at the parts store to pick up and pay for them. The clerk said they had already delivered the parts to the shop. So I called the shop and spoke with Sharon, because I was confused. I explained to her that the parts were delivered and it was the only ones they had in stock. Her reply was "FORGET IT, JUST COME AND PICK UP YOUR TRUCK. I DON'T HAVE TIME FOR THIS!!!" The clerk was able to locate the parts at another location and have them delivered later in the day. So I went to the shop to confront Sharon of her rudeness attitude, and told her the parts will be in this afternoon. I picked up my truck 2 days later, walked in and paid. No communication, no thank you straight out nothing. Take your service to Tom's in Arroyo Grande!!
Carolyn Hinson6 days agoFrom
Tried getting my vehicle in for a smog on a Saturday, called multiple times with no answer. At the time, I lived next door so I walked down to inquire in person. Guy working said he doesn't answer any phones, and only takes calls on his personal cellphone. He also said he only takes cash on Saturdays, since he isn't "authorized" to use the card reader. Seems shady at best, and is very likely the guy there is working off the books. Not worth taking any vehicle to, especially if something goes wrong.
They've done decent (albeit expensive) work on another vehicle of mine, but they were so disorganized that they almost lost all of my DMV paperwork that was associated with the vehicle, and also neglected to put a service tag on my windshield after the oil change.
