This was the worst service I’ve ever experienced in a restaurant. This location is absolutely terrible and all of their 1 star reviews need to be taken seriously. Worst management ever.
My boyfriend and I called in at 8:45 to make sure it wasn’t too late to place a pick up order and we were assured that it would be fine as long as we get our order in by 10pm. We ended up placing a pick up order over the phone at 9:15pm and was told to pick it up at 10:20 pm. (We paid over the phone before arriving.)
When we arrived they informed us that they didn’t have any record of our pick up order and that they would look into it for us. About 15 minutes later they came out and said that they found it and it was an error on their end and the system placed the order for tomorrow night instead of tonight. Joe let us know that he could still make it for us and that it wasn’t a problem. We thanked him and patiently waited. About 45 minutes later the sweet server comes out and brings us our food. We opened it to make sure everything was right and we saw that they gave us cold scraps from the grill as our steak and shrimp. The steak was without a doubt scraps that didn’t make it on to the plates earlier in the night. It was filled up with 90% fat and tendons. They made us wait 45 minutes to give us a cold plate filled with rejected food from earlier in the night that probably took them about 10 minutes to throw together.
We then asked if we could speak to the manager and Joe came out to greet us. We told him our concerns with the quality of the meat while showing it to him and he assured us that what we were served was accurate and fresh. Skating passed the fact that this is a health code violation, he said that we got the proper ounces of meat and that if anything wasn’t up to standards then it would only be the chefs fault for cutting the meat like this. I told him that I wish he would’ve just let us know that they didn’t have the time or proper amount of food to fulfill our order and we would’ve been fine with just picking it up tomorrow instead. He then said that they have plenty of food and lack of food isn’t an issue. He told us that we got the proper amount and proper quality of food and sent us on our way.
If a manager is comfortable with serving this quality of meat to customers then upper level management should find that to be incredibly alarming. Joe was probably the worst manager I’ve ever dealt with. You should never let guests leave with this low level quality of meat no matter what. I would have much rather been told that we would not be able to get our food tonight then to be served scraps with a smile on his face. Once we got home and really were able to look at the food it was even worse than we originally thought.
On a brighter note, whoever was the closing sushi chef on 12/27 was an absolute pleasure. He is the best employee you guys have. He was incredibly sweet and informative. He was great at making small talk and ensuring a great guest experience.
Joe on the other hand is ill-equipped and lacks every good trait even an entry level manager should have. He has no business working with the general public let alone working in food.
Main location2100 E Ball Rd Anaheim California 92806 US(714) 774-4940Loading...
