Poor service. I asked about the disposal fee they were charging and if I could dispose my tv. They told me to bring it. This was the online agent. Went to the store and they told me they needed the exact size even thought I told them it was under 43” and also they told me to get in line. Then the delivery person told me that there was no room in back for a tv so couldn’t dispose of the tv. Got the car to the tv and they said it couldn’t be laid down. It had to be vertical so I removed the car seat for him and helped him loader.
Next up was the open box I got which included everything supposedly. Now opened it up and just included the stand and tv. No remote, no cord and no manual. Funny because it was supposed to be inspected by geek squad agent when they wrapped it with the geek squad tape.
Not sure if it will power up or if there are issues with the tv. This Best buy will test ur patience so be prepared. I had open box tv purchases in Oregon and no issues. Just this montebello store.
Follow up/ Called the best buy number. Not sure if it was a customer service rep at this store or if its a call center that handles all incoming best buy calls. They told me that I just needed to take picture of what was included and come back to the store and they would give me the missing pieces. Since the new model was in stock, I thought fine. They can take from the new model and make it right. Off I went but that was not what happened. I wish what was supposed to happen happened but it didnt.
Reaching the store, I needed to wait in line and when it was my turn and I tried to explain, they said they understood and tried to make it right. Employee went to the back and tried to find the missing parts. They couldnt find it so now more funny business. I said that this is not like Excellent condition. You only provided the tv and stand. How can you sell it like this saying its like new? Based on your website definition, this should be fair and I should be entitled to a refund. Nope. They tried once more to find a remote and they found one they said I could try out and return to the store if it didnt work. No thank you. I checked google and its not compatable. Dont waste my time. Next, they tried to deny my claim that the remote was not essential so it could be sold in good condition instead of fair. A whopping 50 bux or something like that was the price difference for fair. Geez. Came home and played around with the tv controls once more. I can access channels, input, and power. Cannot setup wifi so I cant even use the app to control the tv because its not on the wifi. So yes, the remote is essential.
Spent 3 hours of my weekend away from my family and in 106degree weather dealing with this. I will say they did refund me 38 bux because it was not excellent condition but in good condition. (I seriously feel they thought they did pretty good about themselves. When I mentioned that your geek squad inspection is BS, I dont think they didnt think anything of it) Also, I had to go find the manual myself and find the compatable remote myself, which I ordered already. TV does power on and the onscreen menu looks ok. Not sure about anything else because it cant be tested without the remote.
Note: Best buy has one of the best tv warranties out there. They also discount tvs better than other companies. These open box models are able to be slashed even more. Im really just taken aback by this store. The employees dont seem to understand they work for a publicly listed company that gives them benefits, steady income, and even course of action but its run like a thrift shop.
