I highly recommend against Best Buy in general after a series of experiences made last month. Their financing department is intentionally misleading people into applying for credit cards. I had 3 separate employees tell me that the 12 month financing was a payment plan not a credit card. This is a lie. It is a credit card. The interest is freaking nuts if you EVER miss a payment. I believe 34%?! Do not fall for it. I now have a credit card I need to cancel. They don't even allow you to choose the amount the credit card is for so I have more utilizable credit than I could ever need. The Citibank system is incredibly difficult to navigate and if you accidentally overpay your balance in order to pay it off they WILL NOT REFUND YOU AND HAVE NO WORKING PHONE NUMBER THAT I CAN FIND TO FIX THIS. I was also lied to by staff saying that it will not impact my credit score. It did. My partner is a former Best Buy employee. When he worked there lying to intentionally scam people into applying for credit cards was not a part of the job description. I am so disheartened by that. I almost get it, IF it was required by Best Buy Corporate, but doing that without asking is just heartless.
I also had a very mixed experience with the geek squad. One man was actually quite nice( he's about to get married and in his 40's), but another employee was so incredibly rude to me and an older woman in line who was clearly chronically ill. After waiting 25 minutes (after being told to come in), I asked a Geek Squad member how long it would be until I was seen. He was so aggressive and annoyed that I asked, and refused to answer the question. There were several other employees around him that all looked miserable and ignored us. I ended up coming back a different day after making an appointment online. The rude person helped me again, and just was super rude the entire time and struggled to find my case or appointment. I'm not a particularly sensitive person, but I left that interaction feeling gaslighted and wanting to cry in frustration.
